FAQ

Shipping

Yes! We offer free standard shipping on all US orders through USPS or UPS. 

We process and ship out orders the next business day. You will receive a confirmation email with tracking information when your order ships.

Transit times start from the date the order is shipped.

Standard Shipping (4-6 business days) - Free (within the US)

Expedited Shipping (2-3 business days) - $11.99-$21.99 (within the US)

Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account and clicking on your order. If you did not receive a confirmation email with the tracking number, please contact us so we can help you track your order.

We are so sorry to hear that your product did not arrive in perfect condition! For purchases made on www.loganandlenora.com, please email us (hello@loganandlenora.com) a description of the issue along with pictures and we will be more than happy to assist you.

Returns & Exchanges

We want each and every customer to be 100% satisfied with their purchase. If you aren’t entirely happy with your order, please get in touch with us.* All US orders get free shipping for returns or one exchange within 100 days of shipping. Upon receiving the return/exchange, we'll need 2-3 business days to process your refund or exchange. Expedited shipping is non-refundable.

*Personalized products are final sale. We do not accept exchanges or returns on embroidered bags. 

Head over to our Returns Portal to select your item for return and generate your return shipping label (you will need your order number and shipping zip code).

Head over to our Returns Portal to select your item for exchange and generate your return shipping label (you will need your order number and shipping zip code). Then choose exchange and write in which bag you would like instead.

Orders

Unfortunately, we are not able to guarantee order cancellations or changes. Please email us at hello@loganandlenora.com if you need to make a change or cancel your order, and we’ll do our best!

You can enter your promo code at checkout. Enter the code exactly how it appears & be sure to hit the “Apply” button. Promo codes cannot be combined and will not apply to sales items unless otherwise specified.

International Orders

Yes! We ship worldwide. Shipping costs and carrier options will be available at checkout and are calculated based on your location and the order weight. We do our best to offer affordable rates for all international shipments.

Please note that all prices on our sites are USD.

Absolutely! If you don’t love your Logan + Lenora bag, you can return it back to us within 100 days of shipping. We do not cover the cost of return shipping, but you can send your return back to us with whichever carrier you like. Please email us at hello@loganandlenora.com with your order number to get started on your return.

You will also want to obtain proof of postage and a tracking number with whichever carrier you choose so you can follow along with the return and we can confirm that it has been delivered.

Payment

LoganandLenora.com accepts Visa, Mastercard, American Express, Discover, Paypal, Amazon Pay, Afterpay and Logan + Lenora Store Credit.

We gladly honor a one-time price adjustment on full-priced merchandise purchased through LoganandLenora.com within seven days of the sale date. Just give us a call or shoot us an email with your order number and we will take care of it! Items not purchased at full price or not purchased through LoganandLenora.com are ineligible for price adjustments. Items purchased using a promo code cannot be price adjusted.

Product Information

Our amazing production team constructs all of the bags at our in-house workshop right here in Denver, Colorado.

Great question! We’re referring to our Waterproof Lining and Performance Poly Canvas outer fabric. You can check out more information about our performance fabrics here.

No way. Our bags are free of PVC, BPA and phthalates.

The DuffelWeekenderBeach Tote (Large)Commuter and Mini Commuter are all considered carry-on compliant for most major airlines, although you may want to double-check dimensions with individual airline specifications:

The Mini Commuter is the smallest option measuring 10"H x 11"W x 5”D. This size is considered a personal item on all airlines and can fit under the seat.

The Commuter is 12"H x 13.5"W x 5.5”D. This size is considered a personal item on all airlines and can fit under the seat.

The Weekender (Medium) is 14”H x 14”W x 6.5”D. This size is considered a personal item on most airlines and can fit under the seat.

The Weekender (Large) is 17”H x 16”W x 8”D. It is considered carry-on compliant, but must be stored in the overhead compartment.

The Duffel (Medium) is 11"H x 17"W x 7.5”D. This size is considered a personal item on most airlines and can fit under the seat.

The Duffel (Large) is 13”H x 19”W x 9”D. It is considered carry-on compliant, but must be stored in the overhead compartment.

The Beach Tote (Large) is 14”H (expands to 16”H) x 16”W x 8”D. It is considered carry-on compliant, but must be stored in the overhead compartment.

All of our travel bags are extremely lightweight (weighing between 12 oz and 1.5 lbs) and can pack flat for easy storage and transport.

Care

Yes! All of our bags feature our specially formulated waterproof lining. The lining has a double coating of waterproof barrier material which is then thermally applied to a flexible poly knit base fabric. During construction, all seams are thermal sealed for watertightness. The end result is stronger, safer and softer.

All of our bags are machine washable (yes, you read that right!). Just remove the strap, pull the lining inside out, wash on cold and machine dry for 10-20 minutes.

Other

We accept both large group (10+) and corporate orders. Please fill out our corporate gifting + group orders contact form and someone from our customer service team will be in touch.

Or suggestions? Or maybe you just want to chat! Our team is more than happy to help with any questions you may have. Fill out our contact form or send us an email at hello@loganandlenora.com, and we’ll get back to you as soon as possible.